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How Patients Define Quality in Dental Care: A Qualitative Systematic Review

Journal of Dental Research · A.H.C. Tay, D.Y. Chow, E. Ng, S.M.S. Chen, Y.J. Ong, J.R.H. Tay · 2026-09-07

Researchers synthesized 36 qualitative studies to identify how patients define quality dental care, finding that patients prioritise organisational conditions, perceived clinical competence, interpersonal care including respect and communication, and continuity of care relationships alongside technical factors.

A plain-English summary of the study's own findings — we don't add our own claims or interpretation. Read the full paper for the complete methods and results, and apply your own clinical judgement.

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